Level 3 Application Support Specialist

Company Overview
Global Food Company and the fastest growing company in the Japanese restaurant market is looking for a qualified Level 3 Application Support Specialist to join their team.
As part of the Level 3 Application Support Team, this role will strive to promote stability and performance of the Online
Ordering platform, as well as numerous other interdependent systems that support franchisees and corporate stores,
and their customers. In your day-to-day duties, you will consider IT and business requirements to implement solutions
that resolve technical support incidents, fulfil service requests in adherence with defined SLAs and remediate
problems that occur.
For this position, we expect you to be a tech-savvy professional with an in-depth understanding of Web Service
concepts and methodologies in cloud environments. Proven ability to diagnose and troubleshoot complex application
problems and leverage tools, resources appropriately to identify solutions that may or may not be already
documented. This role also requires demonstrated experience in managing multiple conflicting deadlines and
competing priorities. Being able to work collaboratively with local as well as regional IT teams will be critical for
success in this role.

Job Description
Knowledge and Skills
 Microsoft software development technologies - .NET
 MS SQL DB Server administration, T-SQL query language
 Understanding of NoSQL platforms such as Cosmos DB, Redshift
 Web Service concepts and methodologies - SOAP, WSDL and REST
 Content Delivery Networks such as Akamai.
 Public Cloud Certifications (MS Azure, AWS)
 Excellent interpersonal skills and confident, collaborative engagement with stakeholders

Requirements
Knowledge and Skills
 Microsoft software development technologies - .NET
 MS SQL DB Server administration, T-SQL query language
 Understanding of NoSQL platforms such as Cosmos DB, Redshift
 Web Service concepts and methodologies - SOAP, WSDL and REST
 Content Delivery Networks such as Akamai.
 Public Cloud Certifications (MS Azure, AWS)
 Excellent interpersonal skills and confident, collaborative engagement with stakeholders
Desirable Experiences
 3 – 5 years’ experience in an Application Support or Systems Support role
 Experience working in a 24x7 online environment
 Experience in QSR or FMCG desirable
Education /Qualifications
 Minimum Bachelor’s degree in Information Technology, Computer Science, or other relevant discipline
 Master’s Degree preferred
Language
 Business level both in Japanese and English

Additional Job Information
Characteristics of a Successful Candidate
 Strong attention to details, analytical and problem-solving skills
 Ability to assess risks and impacts of actions, and make fair and considered decisions
 Ability to independently drive solutions to problems with the engagement of the wider team
 Collaborative and a team player
 Strong written and verbal communication skills
 Ability to multitask and manage work within tight timelines

日本東京 地図

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