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求人掲載はこちら

  1. 日本語を使って働きたい人のための求人サイト
  2. 東京 で仕事を探す
  3. IT Helpdesk Associate

IT Helpdesk Associate

400 〜 600 万円

  • RGFタレントソリューションズ株式会社
  • 勤務地: 東京
  • 日本語レベル:流暢に話せるレベル │実務経験:未分類
  • 掲載終了
掲載期間:2020/03/03~2020/08/30

仕事概要

職種 ITエンジニア(SE、Web、ゲーム)/SE(運用、品質管理、サポート)
業種 建築、不動産/ 不動産(開発、管理、仲介)
雇用形態 未分類
ポジションレベル その他
募集人数 1名
希望入社時期 -
必須語学力

日本語 (流暢に話せるレベル)

英語 (流暢に話せるレベル)

活かせる語学 -
勤務時間 その他
福利厚生・休暇
ビザ取得支援 -
外国人従業員 -

仕事詳細

Company Overview
A US based real estate services/service office company. They currently serve 2,000+ startups, growth companies and branches of larger organizations.

They have 5 global city locations worldwide and plan to grow to 50 cities in the next 10 year.

Job Description
The Helpdesk team provides support for company sites by helping open new sites, training local staff, and providing client support for IT services. They are looking for an early-career Helpdesk Associate to provide face-to-face service as well as remote support. Communication skills over phone, video chat, and email are important. If you enjoy problem solving and building relationships with your colleagues by helping them with their technology questions, this company could be a good fit for you!

YOUR DAY-TO-DAY WORK:
• Providing 1st line support for IP networks, WiFi, WAN, LAN, video surveillance and access control systems, and escalating non-routine issues to the next level of support.
• Developing and implementing processes that allow the identification of problems early, which can then be solved in a prompt and efficient manner.
• Responding to support tickets, phone calls, and in-person requests.
• Deploying hardware and software to new staff members.
• Training staff on security policies, as well as on the use of hardware and software.
• Troubleshooting Mac & Windows computers and mobile devices.
• Troubleshooting systems such as enterprise WiFi, networks, security, and video surveillance systems (training will be provided).

Requirements
ABOUT YOU:
• Fluent in Japanese and English.
• Has a solid knowledge of computer operations.
• Employs excellent customer service skills.
• Has experience with both PC and Mac computers.
• Has basic network setup skills (preferred but not required).
• Enjoys the challenge of technical concepts and be able to communicate those concepts at varying levels.
• Is a team player and naturally enjoys helping others, fostering positive working relationships with clients, colleagues, building management, and vendors.
• Is detail-oriented and organized, with solid time management skills and the ability to take ownership of tasks and follow them through to completion.
• Brings a fresh perspective and new ideas.
• Is able to communicate professionally, both verbally and in writing.
• Appreciates what they do not know and knows when it’s necessary to ask more experienced colleagues for help.

EXPECTATIONS:
• Hours: The hours for this job are typically 9-5, however some off-hours and weekend work may be required. Clients expect the best, and sometimes that means responding to urgent requests during non-business hours.
• Training: The new hire will be expected to participate in a 2-3 week training in the US.
• Communication: This role will be collaborating with colleagues in the US and Europe and must be able to speak and write fluently in English.

Additional Job Information
WHAT’S IN IT FOR YOU:
• Ability to work in a world-class, interdisciplinary innovation ecosystem and international community of exceptional entrepreneurs.
• Contributing to the success of a new site in a new city, a new country, a new continent
• Stylishly-designed and sophisticated office space in the center of Tokyo.
• Fully equipped kitchen with fresh fruits, snacks, cold drinks and ice-cream in the office.
• Access to amenities like a nap room, game room, and more.
• This is a great opportunity to learn and develop skills within the innovation community at a growing company while contributing to a new site by helping to hone existing practices and processes and creating new ones.
• Access to Venture Cafe, the largest networking event in the entrepreneurial community.
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community.

面接について

連絡先

日本東京 地図



担当者名:

IT Helpdesk Associate

RGFタレントソリューションズ株式会社

400 〜 600 万円

掲載終了

会社概要

RGFタレントソリューションズ株式会社 IT Helpdesk Associate RGFタレントソリューションズ株式会社 IT Helpdesk Associate

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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