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  1. 日本語を使って働きたい人のための求人サイト
  2. 東京 で仕事を探す
  3. Services Technical Support

Services Technical Support

600 〜 1000 万円

  • RGFタレントソリューションズ株式会社
  • 勤務地: 東京
  • 日本語レベル:流暢に話せるレベル │実務経験:未分類
  • 掲載終了
掲載期間:2021/04/25~2021/10/22

仕事概要

職種 ITエンジニア(SE、Web、ゲーム)/SE(運用、品質管理、サポート)
業種 IT、通信、インターネット/ ハード系
雇用形態 未分類
ポジションレベル その他
募集人数 1名
希望入社時期 -
必須語学力

英語 (ビジネスレベル)

日本語 (流暢に話せるレベル)

活かせる語学 -
勤務時間 その他
福利厚生・休暇
ビザ取得支援 -
外国人従業員 -

仕事詳細

Company Overview
Our client is specialized in the maintenance of IT Infrastructures globally. They provide a range of services from maintenance to recycling, secure data disposal, data center removal and relocation, library repair and IT hardware rental and financial solutions.

They offer services 24/7 to all customer sites worldwide to ensure business continuity and operational user quality, while remaining committed to protecting the environment and sustainable development. They provide 3/4 of their business services internationally and cover over 160 countries across the globe.

Job Description
ROLE SUMMARY
To provide remote technical support on enterprise level server and storage equipment for service calls opened by our customers by providing diagnostics, log analysis, and creating action plans for our field engineers per our internal processes.
And attending the onsite interventions whenever needed.

ACCOUNTABILITIES
• Work cases with different issues reported by customer, asking for additional logs and command results if needed
• Work on service calls routed by dispatching team and reviewing customer provided log files to begin diagnosing the issue and requesting additional logs and command results as needed.
• Create an Action Plan (with access to existing library of AP’s) to resolve hardware issues clearly designating the steps to be taken by the Field Engineer and spare parts required to perform the repair.
• Successful diagnostics and Action Plan creation must take place with 90 minutes of appropriate information being received or escalated to a L3 teams for review.
• Provide remote assistance for Field Engineer in executing the Action Plan (as needed), supporting additional questions and issues that may arise.
• Interface with Operations and Accounting teams as needed to ensure client deliverables are met and invoiced appropriately.
• Work with Sales and Customers to verify customer requirements are within scope of services offered and technically feasible.
• Stay up to date on OEM guidance documents, operating and maintenance instructions, and the state of the enterprise IT market.
• Escalate to management and work as part of a global team to resolve service delivery issues.

Requirements
QUALIFICATIONS
• Bachelor’s Degree in computer science, CIS or MIS, Electrical Engineering.
• IT degree could be relevant

EXPERIENCE, KNOWLEDGE, SKILLS
• Minimum of 5 years Technical Support experience in multivendor products such as servers’ storages and network equipment.
• Knowledge of any multi-vendor Servers, Storage, and Network environments (primarily: CISCO, DELL, EMC, HP, IBM, NetApp, Oracle/SUN).
Previous experience in providing technical support on two or more brands of the above is sufficient.
• Knowledge of System Administration (UNIX, Linux, and/or Windows Servers).
• Networking (TCP/IP, DNS).
• Experience communicating with customers.
• Should be able to know how to extract logs from system (Sun explorers, EMC SP collect, HP ADU etc.).
• Ability to troubleshoot and diagnose hardware issues on the above platforms.
• Confident phone presence and excellent written and interpersonal communication skills.
• Strong problem-solving skills and analytical skills.
• Fluent in English and Japanese.

COMPETENCIES
• Energetic and assertive with a strong presence
• Persuasive with strong communication skills to initiate, negotiate and close business
• Capacity to work in a fast-paced and multicultural environment
• Positive relationship building skills – cultivates and nurtures customer relations
• Diplomacy and organization skills

Additional Job Information
Salary:
L2 6M-8M
L3 8M-10M

面接について

連絡先

日本東京 地図



担当者名:

Services Technical Support

RGFタレントソリューションズ株式会社

600 〜 1000 万円

掲載終了

会社概要

RGFタレントソリューションズ株式会社 Services Technical Support RGFタレントソリューションズ株式会社 Services Technical Support

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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