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  1. 日本語を使って働きたい人のための求人サイト
  2. 東京 で仕事を探す
  3. Service Desk Specialist

Service Desk Specialist

300 〜 600 万円

  • RGFタレントソリューションズ株式会社
  • 勤務地: 東京
  • 日本語レベル:流暢に話せるレベル │実務経験:未分類
  • 掲載終了
掲載期間:2021/04/25~2021/10/22

仕事概要

職種 ITエンジニア(SE、Web、ゲーム)/SE(運用、品質管理、サポート)
業種 IT、通信、インターネット/ ハード系
雇用形態 未分類
ポジションレベル その他
募集人数 1名
希望入社時期 -
必須語学力

英語 (ビジネスレベル)

日本語 (流暢に話せるレベル)

活かせる語学 -
勤務時間 その他
福利厚生・休暇
ビザ取得支援 -
外国人従業員 -

仕事詳細

Company Overview
Our client is specialized in the maintenance of IT Infrastructures globally. They provide a range of services from maintenance to recycling, secure data disposal, data center removal and relocation, library repair and IT hardware rental and financial solutions.

They offer services 24/7 to all customer sites worldwide to ensure business continuity and operational user quality, while remaining committed to protecting the environment and sustainable development. They provide 3/4 of their business services internationally and cover over 160 countries across the globe.

Job Description
ROLE SUMMARY
• Working within a busy Service Desk, the Service Desk Specialist is responsible of calls handling, following and driving the progresses from the case opening to its closure

ACCOUNTABILITIES
• Answer all incoming calls (within 5 rings) or external / internal customer emails reporting a support issue or service Request and determine the caller’s needs
• Logging Calls in the System with the all needed Information, Details, Categorizations and Priorities
• Assist the customers with the first incident qualification process by collecting the necessary logs that will be used by the Technical Team to determine an Action Plan. The logs collection tool is to be used to facilitate the task
• Responsible for escalating cases appropriately to L3 / Expert / Partner for further Analysis & Support
• Communication with users – keeping them informed of incident progress, notifying them of impending changes or delays
• Answer all requests for action made by internal Service Desk. Coordinate both emergency and non-emergency response to calls for service and manage those responses through internal ticketing tool.
• Contact customers to confirm scheduled appointments and verify feedback when outages are reported fixed.
• Coordinate spares parts dispatch with local partner / Customer / internal logistic center
• Ensure constant up to date reporting about status of all calls through the relevant tools internally and to Customer
• Manage local buffer stock refill process with internal logistic team
• Assist customer service with escalated request in a timely manner.
• Record and remove from internal specific tool parts used by technicians / local partner
• Follow up on all pending and recommended work with customer using the pending work dashboard (Online Tool)
• Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems
• Closing all resolved Incidents and Service Requests
• Conducting customer/user satisfaction call-backs/surveys as agreed
• Updating the CMS under the direction and approval of Serive Desk Manager and reporting any incorrect Records to the appropriate Teams for Correction

Requirements
【必須(MUST)】

QUALIFICATIONS
• Degree in Computer Science, Management Information Systems or related fields or equivalent experience
• Experience in an IT service desk environment highly desired
• Excellent written and oral communication skills

EXPERIENCE, KNOWLEDGE, SKILLS
• Experience in an IT service desk environment highly desired
• First Level Support Experience
• Excellent written and verbal communication skills
• Analytical skills to understand ticket trends
• Familiarity with Knowledge Centered Service knowledge management

COMPETENCIES
• Excellent communication skills-written and verbal (technical & non-technical team members, users, and business representatives of all levels)
• Teamwork: Seeks ideas and inputs of colleagues to make best use of team expertise and improve team performance. Shares knowledge and findings with others.
• Ability to work unsupervised, in teams and stand alone
• Commitment to see to completion activities.
• Positivity: Enthusiastic, with a positive 'can-do' attitude
• Analytic: Identify issues and takes a proactive approach to dealing with them.
• Ability to effectively prioritize and execute multiple competitor work streams in a high - pressure environment
• Flexible and adaptable in looks to learning and understanding new technologies
• Fluent in Japanese and English

Additional Job Information
WORKING CONDITION AND ENVIRONMENT
• Flexible working hours: rotating shift (including night and weekend)

面接について

連絡先

日本東京 地図



担当者名:

Service Desk Specialist

RGFタレントソリューションズ株式会社

300 〜 600 万円

掲載終了

会社概要

RGFタレントソリューションズ株式会社 Service Desk Specialist RGFタレントソリューションズ株式会社 Service Desk Specialist

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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