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求人掲載はこちら

  1. 日本語を使って働きたい人のための求人サイト
  2. 東京 で仕事を探す
  3. Bilingual Tech Support Specialist

Bilingual Tech Support Specialist

500 〜 700 万円

  • RGFタレントソリューションズ株式会社
  • 勤務地: 東京
  • 日本語レベル:ビジネスレベル │実務経験:未分類
  • 掲載終了
掲載期間:2022/06/27~2022/12/24

仕事概要

職種 ITエンジニア(SE、Web、ゲーム)/SE(運用、品質管理、サポート)
業種 物流、運輸業界/ 物流、運輸、倉庫
雇用形態 未分類
ポジションレベル その他
募集人数 1名
希望入社時期 -
必須語学力

日本語 (ビジネスレベル)

英語 (ビジネスレベル)

活かせる語学 -
勤務時間 その他
福利厚生・休暇
ビザ取得支援 -
外国人従業員 -

仕事詳細

Company Overview
With over 250,000 employees globally, operating in over 150 countries our client is one of the biggest and most well known Global Consulting Companies as well as the Industry Leader in Digital Transformation.

Job Description
The Support Specialist will act as a dedicated on-site support specialist and technical first point of contact for meetings and events held in their respective geographic area. In this role, they should be able to deliver quality client service, be equipped with appropriate knowledge and be well-versed technically of our clients technology landscape. The Support Specialist will also need to maintain ongoing relationships with Regional and Team Leads as well as the Global Event Enablement team, ensuring open communication and feedback. In addition, they’ll need the ability to build ongoing relationship with other Technology teams and Service Line functions to provide relevant services and opportunities.


Your key responsibilities

Assists with local on-site and off-site support for firm sponsored functions/meetings, including a deep understanding and knowledge of network infrastructure, internal networks and our clients network.
• Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
• Assist with provisioning and de-provisioning processing, including setting up of hardware/software for the support team
• Assists with (or coordinates) the repair of end user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as specific technologies (e.g. MS Surface Hubs, iPads, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies
• Support of technology applications including MURAL, Miro, Zeetings, Mentimenter, Co Create, and others etc.
• Additional applications – Bluejeans, Skype, Webex, Teams
• AV components – Screens; Projectors; Audio/Visual matrix; Digital Signal processors; Cameras etc.
• Additional AV Components – Raritan(KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras
• Support AV software – Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, Solstice, OSC Designer, analogway
• Support Lab specific hardware - Samsung Flip; MS HoloLens / Oculus Rift; 3D Printer; Digital fabrication machines
• Additional Hardware – Oculus Go, Surface Studio, Drones
• Operating System Support – Apple MacOSX (Both loadset and consumer) at an Intermediate Level
• Knowledge in utilizing NAS capabilities and secure storage
• Understand and interpret specialized network configurations (IE-enablement of AirCast for IOS devices on network)
• Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads
• Communicate with vendors on issues and assistance (LiveWire, TAD, Crestron, etc)
Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)
• Track and resolves all related Incidents and Service Requests in Ticket Management System; identify sources and trends of technical problems to prevent future occurrences
• Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead or stakeholder
• Maintain a thorough understanding of the Technology organization and service offerings in order to identify how best to address end user technology needs and incidents
•Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel

Requirements
Analytical/Decision Making Responsibilities:
• Strong analytical skills are required to address end-user incidents escalated from a customer in the session or capability to anticipate and resolve an issue.
• Decision making responsibilities are generally limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.

Knowledge and Skills Requirements:
• Excellent communication, interpersonal, organizational, and time management skills.
• Excellent customer service attitude.
• Ability to work effectively with all levels of end users and IT personnel.
• Languages: Business Level Japanese, Business Level English
• Deep understanding of technologies include IT and AV

Experience:
• Approximately 3-5 years of experience in end user technology support
• Event support and live event management
• Knowledge of AV industry standards highly recommended
• Experience with cloud technology e.g. MS Azure is beneficial

面接について

連絡先

日本東京 地図



担当者名:

Bilingual Tech Support Specialist

RGFタレントソリューションズ株式会社

500 〜 700 万円

掲載終了

会社概要

RGFタレントソリューションズ株式会社 Bilingual Tech Support Specialist RGFタレントソリューションズ株式会社 Bilingual Tech Support Specialist

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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