仕事概要
職種 | 専門職(コンサルタント、金融、不動産、専門サービス)/金融 |
---|---|
業種 | 消費財/ アパレル、服飾、アクセサリー |
雇用形態 | 未分類 |
ポジションレベル | その他 |
募集人数 | 1名 |
希望入社時期 | - |
必須語学力 |
日本語 (ビジネスレベル) 英語 (ビジネスレベル) |
活かせる語学 | - |
勤務時間 | その他 |
福利厚生・休暇 | |
ビザ取得支援 | - |
外国人従業員 | - |
仕事詳細
Company Overview
One of the most well-known American casual brand
Job Description
■General Overview of the position
This position reviews suspicious Online orders, investigates credit card transactions, and de-escalate customer issues.
Also, requires placing outbound calls to customers and banks for verification of billing information.
It has direct reporting line into Manager of Compliance in Tokyo and dotted-line responsibility to the Customer Support Fraud Prevention team based in United States.
■Details of your job scope
・Ability to research and resolve (clear, cancel, customer/bank follow-up) orders utilizing fraud tools.
・Make outbound and receive inbound customer phone calls to limit fraud. Resolve customer issues while following the department guidelines for verification.
・Resolve orders that are held for fraud checks by utilizing fraud tools. Implement fraud rules to minimize the number of fraud orders processed (ie. keep number of chargebacks under the threshold placed by our Banks (MUFG, JCB, etc.))
・Be comfortable working with an order entry system for order placement and fraud review, and an email system for email management.
・Consistently and successfully de-escalate customer issues while remaining empathetic in tone and demeanor. Act as a customer advocate by researching and resolving complex customer concerns while ensuring one call resolution.
・Ability to effectively communicate with banks and credit card companies while consistently maintaining a high level of accuracy in noting customers' orders and correspondence via email.
・Become an expert on brand policies in order to provide accurate information to both internal and external customers.
・This position will also help the Customer Relations team take phone calls during periods of high call volume.
Requirements
■Must have qualification
・Japanese Fluency (JLPT N1 or Higher)
・English Fluency
・More than 1 year of customer service experiences
■Nice to haves
・Working experience at a credit card companies
■Ideal Candidate for this position
・At least 1 year of bank teller experience
・At least 1 year of call center experience at an international companies in any industries
面接について
連絡先
Fraud Specialist
RGFタレントソリューションズ株式会社
400 〜 450 万円