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  3. Infrastructure -Network – Regional Service Manager (Automotive)

Infrastructure -Network – Regional Service Manager (Automotive)

1000 〜 1400 万円

  • RGFタレントソリューションズ株式会社
  • 勤務地: その他
  • 日本語レベル:流暢に話せるレベル │実務経験:未分類
  • 掲載終了
掲載期間:2022/05/24~2022/11/20

仕事概要

職種 ITエンジニア(SE、Web、ゲーム)/SE(上流工程、セールス)
業種 IT、通信、インターネット/ 通信サービス
雇用形態 未分類
ポジションレベル その他
募集人数 1名
希望入社時期 -
必須語学力

英語 (ビジネスレベル)

日本語 (流暢に話せるレベル)

活かせる語学 -
勤務時間 その他
福利厚生・休暇
ビザ取得支援 -
外国人従業員 -

仕事詳細

Company Overview
Top 4 Global System Integration / IT Vendors

Job Description
1. Industry for client-side project: Automobile
2. Location: Kanagawa, Japan
3. Start Date: Immediate
4. Duration: at least 12 months deployed with client, after which new account will be dispatched

5. Job Description :

- Partner Governance
o Act as an escalation point for the client with respect to the activities carried out by the Hands and Feet (H&F) partner
o Engage with leadership team of Hands and Feet Partner to ensure that service are delivered in accordance with contractually agreed SLAs / KPIs
o Point of contact for the location in case of major issues or incidents.
o Develop deep knowledge about Local /plant application and infrastructure operations
o Customer Relationship Management:
o Leading daily coordination of site matters with the customer; execute contractual obligations and respond to customer issues in a timely way.
o Primary interface for the customers in case of any escalation/complex issue which require immediate attention. Ensure that the right team is engaged and effective communication of issues to all stakeholders.
- Business Alignment Compliance:
o Understands the business goals, objectives and needs of the business environment, translates and aligns these aspects into the Service Level Agreements.
- Service Level Management and Service Reporting:
o Ensures the on time delivery of scheduled and unscheduled services to maintain a high performing site, exceeding customer KPI’s and meeting business unit targets.
o Review, Analyze and set the action plan to adhere to SLAs defined. Review, direct and ensure SLA compliance across the region in order to ensure Approved SLA Process covering all services and meet the approved target
o Liaise with all other IT service functions to make sure that services are maintained.
- Release Management:
o Work with other delivery teams to ensure new functionality required by the business are delivered while protecting the integrity of existing services.
o Coordinate with the business to schedule the deployment of any new services with ZERO impact to the business.
- External Communication
o Customers & Vendors: Adhere to process compliance as prescribed in relevant documents (E.g.: Phoenix plan) and MSAs in Order to ensure that communication requirements with the stakeholders are met
- Process Management and improvement initiatives:
o Consolidate and review all relevant metrics with Managers in order to ensure compliance. Provide inputs to the processes in order to improve the quality of the service deliverables
- Internal Audits - Process, System, Security, Financial, Regulatory:
o Perform Periodic reviews and Ensure process compliance in order to ensure the required compliance level. Actionize and close the observations or NCs as observed by the Auditors in a timely manner.
- External Audits - Customers, Standards, Certification, Regulatory:
o Perform periodic reviews and ensure process compliance in order to ensure that compliance levels are met with as specified in the client MSA.
o Actionize and close the observations or NCs as observed by the Auditors in a timely manner.
o Take part in all certification audits in order to ensure that the compliance levels are met with to satisfy the certification criteria as specified in the standard.
o Actionize and close the observations or NCs as observed by the Auditors as per the timelines committed to the auditors


6. Skill Description

Essential:
- Bachelor of Engineering / Technology / Science with 12 plus years of experience in Network operations
- IT Service Support and Delivery
- Service Management
- Wireless Networking (CISCO,ARUBA,MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA
- DNS/DHCP/IPAM, Proxy
- Experience in running operations with ITIL processes / ITIL certified.

Requirements
Preferred
- Firewall, Scripting
Soft Skills
- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.
- Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
- Excellent presentation skills.
- Ability to manage and provide direction to multiple and large support teams
- Should have customer facing skill/ experience and be a team player

Additional Job Information
7. Bilingual: Japanese and English Both required

面接について

連絡先

日本その他 地図



担当者名:

Infrastructure -Network – Regional Service Manager (Automotive)

RGFタレントソリューションズ株式会社

1000 〜 1400 万円

掲載終了

会社概要

RGFタレントソリューションズ株式会社 Infrastructure -Network – Regional Service Manager (Automotive) RGFタレントソリューションズ株式会社 Infrastructure -Network – Regional Service Manager (Automotive)

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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