Order Management Senior Specialist

Company Overview
International Chemical Company

Job Description
1. Customer relationship management – manage customer relationships in accordance with related business unit(s), and sales strategies, e.g. perspectives, sales excellence, value based management, key account management, and business rules.
2. Order to Cash and Non-conformance management –
- Provide order management-related expertise and information to business, functional counterparts and related business unit(s) customer services community for continuous process improvement, system harmonization and solution coordinator for process problem solving.
- Offer guidance to CSO team in capturing customer expectation / requirement in NCM process within own responsible business area. Analyze the root causes, propose corrective measures and ensure on-time closure of the end-to-end process in coordination with BUs and Functions for non-product quality complaints
3. Innovation – Propose solutions in order to enhance customer satisfaction as well as to enhance efficiency as solution provider within related own OTC area.
4. Logistics Service Providers – Provides operational support of LSP operations in terms of on time delivery and shipment. Responsible to ensure appropriate services, such as compliance, on time delivery to meet business requirements, manage business rules in line with budget.
5. Process Improvement – Identify and implement of improvements with supervision from supervisor(s) in own business process areas and share best practices among customer service community to contribute to strengthen related OTC areas of customer service group.
6. Projects – Participate implementation and timeline of customer service related projects within own related business unit
7. Integration – Manage related customer service activities, including best practice sharing, process set up and system migration. Periodic review of process to identify improvement opportunities.

Requirements
1. Bachelor's Degrees in Supply Chain, Logistics, or related field.
2. Ability to write / speak both Japanese and English are also required.
3. Four years in Customer service area or other SCM/Logistics related area
4. Working experience of SAP R/3 or other ERP system required and MS Office are also required.

Additional Job Information
If Interested, please contact RGF Hr Consultant Maria Kosareva at:
T: 03-6422-4476
E: maria.kosareva@rgf-professional.com

JapanTokyo Map

Name of person in charge of hiring：