Job summary
Job category | IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support) |
---|---|
Industry | IT / Communications / Internet/ Software |
Employment type | Uncategorized |
Position level | Director or Above |
Number of openings | 1 |
Desired entry time | - |
Required language skill | |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems | |
Assistance in visa application | - |
Number of foreign employees | - |
Work details
Company Overview
A global AI software company
Job Description
+Serve as the first point of contact for customers seeking technical assistance over the phone or email
+Perform remote troubleshooting through diagnostic techniques and pertinent questions
+Determine the best solution based on the issue and details provided by customers
+Walk the customer through the problem-solving process
+Direct unresolved issues to the next level of support personnel
+Provide accurate information on IT products or services
+Record events and problems and their resolution in logs
+Follow-up and update customer status and information
+Pass on any feedback or suggestions by customers to the appropriate internal team
+Identify and suggest possible improvements on procedures
Requirements
*Fluency in both Japanese and English (must have a work permit in Japan)
*Proven experience as a help desk technician or other customer support role
*Tech savvy with working knowledge of office automation products, databases and remote control
*Good understanding of computer systems, mobile devices and other tech products
*Ability to diagnose and resolve basic technical issues
*Excellent communication skills
*Customer-oriented and cool-tempered
About interview
Liaison
IT Help Desk Technician
RGF HR Agent
400 〜 700 ten thousand JPY