Job summary
Job category | IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support) |
---|---|
Industry | IT / Communications / Internet/ Software |
Employment type | Uncategorized |
Position level | Other |
Number of openings | 1 |
Desired entry time | - |
Required language skill |
Japanese (Fluent) English (Conversation) |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems | |
Assistance in visa application | - |
Number of foreign employees | - |
Work details
Company Overview
Global RPA and AI vendor providing a software platform for organizations to effectively automate business processes.
Job Description
• Level 1 and Level 2 support using a support desk application, for clients, prospects and business partners, raising bug tickets internally to reproduce problems.
• Design and improve support channels, procedures and tools.
• Work with L3 Support, Quality Assurance and Dev team and provide onsite support for difficult cases.
• Through troubleshooting develop knowledge of RPA software and learn technologies related to company applications.
• Work globally, collaborating with colleagues across the globe.
• Engage with internal community, create internal tools and automations, collaborate with AI companies to provide RPA + AI solutions, etc.)
Requirements
• Experience: 2-7 years in support related position
• Graduate in Computer Science or related fields with medium knowledge of basic programming
• Minimum experience in programming of at least 1 year .NET (C# or VB), Java + node based programming
• Experience in application support is a plus
• Fluent written and spoken Japanese is mandatory. Business level English is a plus
About interview
Liaison
Robotic Process Automation Support Engineer
RGF HR Agent
800 〜 1100 ten thousand JPY