Job summary
Job category | IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support) |
---|---|
Industry | IT / Communications / Internet/ Communication Services |
Employment type | Uncategorized |
Position level | Other |
Number of openings | 1 |
Desired entry time | - |
Required language skill |
Japanese (Fluent) English (Conversation) |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems | |
Assistance in visa application | - |
Number of foreign employees | - |
Work details
Company Overview
Our client is a global leader in back up and data protection solutions to mid- and enterprise-level organizations Their solutions help companies protect, access and use all of their data, anywhere and anytime.
Job Description
Job Description
• As a customer support engineer, assist customers to provide solutions to problems with company software.
• As necessary investigate issues using the remote environment with customers, gather information necessary for debugging
• Investigate problem isolation, and escalate to senior engineers and other departments.
• Regularly communicating with internal and customer contacts to resolve issues.
Requirements
Requirements
• 3 years of experience as a technical support engineer
• Must have commercial software support experience.
• Expert level knowledge of Windows OS and its components including clustering
• Advanced management and problem solving in Linux or UNIX server environment
• Advanced management and problem solving using databases such as Oracle, SQL and DB2
• Understanding of virtualization environments such as VMware, Hyper-V and OpenStack
• Good understanding of networking to perform troubleshooting of connectivity and performance issues
• Understand issue isolation techniques to troubleshoot problems triggered by the hardware or operating system
• Highly self-driven and motivated to learn new technologies
• Native level Japanese. Written English communication skills
Preferred
• Work experiences of e-mails and groupware products
• Work experience on backup or archive products such as Symantec / Veritas, Dell EMC, IBM TSM
• Knowledge and experience with SAN and NAS technologies
• Working experience with cloud technologies such as AWS, Azure, O365, and Oracle Cloud
About interview
Liaison
Customer Support Engineer
RGF HR Agent
900 〜 1200 ten thousand JPY