Job summary
Job category | Service (Retail / Entertainment / Beauty / Transportation)/Service Management |
---|---|
Industry | Consumer Goods/ Apparel / Accessories |
Employment type | Uncategorized |
Position level | Other |
Number of openings | 1 |
Desired entry time | - |
Required language skill |
English (Business) Japanese (Fluent) |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems | |
Assistance in visa application | - |
Number of foreign employees | - |
Work details
Company Overview
French Luxury fashion brand is looking for MCT sales& service coach
Job Description
1.Coaching
To encourage staff to make spontaneous actions to develop/ improve his or her service through MCT coaching.
To achieve this, Sales& Service coach will:
-Support staff to make them realize/ identify their strong points and areas for improvement through observing& listening the "live" session with cilents (or/and roll play) and facilitate to make individual action plan
-Make boutique managers understand the importance of MCT and to be proactive stance in developing their staff
-Share staff's action plan with managers to have them observe/check the progress on the daily basis
2. Cooperate with the other departents: Especially with CRM,HR,Learning&Development
-Work with CRM to analyse the client experience barometor and make action plan accordingly
-Work closely with L&D to prepare training plans
-Participate to company project(s) to support/ensure that quality of our service
Requirements
-Preferable to have more than 2 years in sales and/or after- sales
-Fluency in Japanese is a must; business level english proferred
-Time management skill (frequent businesss trips required throughout the year)
-Passionate and enthusiastic
-Interested in/attention to other people, empathy (including active listening, observation skill)
-A team leader, cooperative with other people (including boutique manager, other departments, etc)
-Logical thinking, way of explaining and approach
-Understanding (or willing to undersand of the influence/relationship between
About interview
Liaison
MCT Sales & Service Coach [Richemont- Cartier]
RGF HR Agent
500 〜 600 ten thousand JPY