M&L Local Business Specialist

Company Overview
My client was originally founded in the US, with their HQ currently in Europe. They operate in 40 countires worldwide and are one of the of the top in the Automotive Manufacturing industry making innovations for ADAS, braking, stability control, trasmissions and more.

Job Description
SCOPE AND IMPACT OF POSITION ON THE ORGANIZATION:
∙ Maintain EDI and Warehouse application
∙ Provide L1 IT support to users
∙ Cooperate with Local IT, Asia and Global IT to obtain better local user satisfaction level

MAIN RESPONSIBILITIES:
∙ Business process improvement
∙ Development and maintaining of process expertise
∙ Strengthen connectivity to Group LBS and Application Expert
∙ Manage change requests on related projects in timely manner
∙ Train local users for uplifting their skills with identification of training requirements
∙ Design & execute the test scenarios and test scripts
∙ Involve global and local projects actively to drive business
∙ Maintain EDI and Warehouse application to support timely logistics operations
∙ Provide L1 IT support to users, including desktop support and IT equipment support such as workstation, printer, projector, LAN, and PBX.

Requirements
∙ Experience of business process improvement
∙ Good knowledge for EDI and automotive industry
∙ 1 year or above experience in IT support for internal users
∙ SAP experience in Logistics modules is preferable
∙ Experience in multinational company is better

Additional Job Information
PROFILE:
∙ Be able to work independently and with good teamwork spirit
∙ Be able to work in fast-paced environment with positive and aggressive attitude ∙ Good communication skills
∙ Japanese (Native level)
∙ English (Business level, Verbal communication and e-mail writing)

METRICS:
∙ Provide appropriate solution to users
∙ Prompt response to team member’s request/inquiry
∙ Secure stable system & device infrastructure environment

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