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  3. IT Support Engineer

IT Support Engineer

500 〜 860 ten thousand JPY

  • RGF HR Agent
  • Location: Tokyo
  • Japanese level:Fluent │Required length of experience:Uncategorized
  • Close
Date:2019/07/31~2020/01/27

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support)
Industry IT / Communications / Internet/ Software
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

Japanese (Fluent)

English (Business)

Foreign language competence -
Working hours Others
Welfares / Leave systems
Assistance in visa application -
Number of foreign employees -

Work details

Company Overview
IT Support Engineer

Our client who is a US based leader in ERP RPA is looking for an bilingual IT Support Engineer, whose primary goal is to monitor and maintain the performance of computer systems and networks. They are looking for someone with a great personality, ever-ready to learn, passionate about work and one that can fit into their company's happy culture.

Job Description
Job Overview

- This position is responsible for monitoring and maintaining the performance of computer systems and networks.
- Identify problems, isolate root causes and initiate corrective actions.
- Monitor applications, databases and infrastructure components to ensure services level agreements (SLAs) are met, trends leading to problems are identified, proactive actions are taken; and, when needed, immediate problem management activities are addressed.
- Work on problems of diverse scope where analysis of data requires the evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
- Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines.
- Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across AA.


Information Security Responsibilities

- Implementing policies, procedures, control techniques and processes identified in the information security program that comprise information security activities that are under day-today operational control or supervision.
- Complying with GDPR, ISO27001 and other related information security laws and requirements in accordance with the management directives.
- Defining and documenting information security procedures and control techniques for computer systems and operations as necessary to support and implement the information security program and policies.
- Carrying out risk assessment of computer systems under management and identifying controls to mitigate risks considered not acceptable by the management.
- Coordinating with the Sr. Director IT, Information Security manager and other IT Operations team members involved with securing information and systems to ensure risks are managed to an acceptable level.
- Executing the appropriate security controls in making changes to computer systems under management in alignment with the defined IT Change management processes.
- Executing the appropriate security controls in response to Incident Response processes when incidents relate to or impact computer systems under management.
- General Information Security responsibilities for all end users
- Sign the Acceptable use policy and take note of and to re-acquaint themselves with changes to this policy which are informed through emailers and intranet updates.
- Remain aware of the organization’s information security policy and successfully complete information security awareness training prior to initial access to systems and information and at least annually thereafter to maintain access.
- Maintain security of all systems credentials entrusted to maintain access and perform in identified roles. Maintain strong passwords for all systems credentials in line with organization’s password policy.
- Not disable any system security software on systems used by them or otherwise under their control. Keep the systems under their control updated and allow all mandatory system updates and anti-virus updates to be carried out on their systems in a timely manner by IT staff. Ensure that they are running the latest versions of system security software and alert IT staff if they notice that the latest versions and updates are not getting applied.
- Be cautious while accessing emails or internet links and not click on suspicious links. Report any accidental untoward activity to IT by raising IT incidents.
- Offices and other areas containing computer equipment must be left in a secure state, equipment containing sensitive data must not be left unattended in public places.


Responsibilities:

- Troubleshoot firewall configurations remotely supporting all managed firewall solutions including remote offices.
- Develop, implement and update security principles, configurations and implementations.
- Implement, configure and troubleshoot VPN's and Secure Remote related issues.
- Implemented Zone-Based Firewalling and Security Rules on the Palo Alto Firewall.
- Implemented IPS, DLP and UTM features on the Palo Alto firewall for added security purposes.
- Proactive IT support in the new hire’s onboarding and while at Employee EXIT.
- Asset Management.
- Assigning VOIP line to employees.
- VOIP Troubleshooting.
- Prioritizing and managing many open cases at one time.
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Maintaining relevant computer hardware and back up hardware.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replace parts as required.
- Helping create environments for testing before release
- The responsibility of ensuring all Servers & other machines are backed up on the cloud, in the network and off-site.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Responding within agreed time limits to call-outs.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Testing and evaluating new technology.
- Odd Hour/Weekend support in case of any planned upgrades or server fixes.
- During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the rollout of the system is successful.
- Perform other job-related duties as assigned.
- Document issue resolutions for future reference.

Requirements
Skills & Competencies

- Palo Alto Firewall configurations and Implementation.
- Palo Alto Firewall Administration
- Understanding of TCP/IP network technologies (subnets, routing, troubleshooting).
- Solid Understanding of data networking concepts & troubleshooting.
- Previous experience designing and implementing solutions for LAN/WAN and Wi-Fi in large global in enterprise environments.
- Detailed understanding that includes: TCP/IP routing protocols, MPLS, NAT, DNS, firewall policies, geo-load balancing, VPN technologies, switching, Security, QoS, Wi-Fi, -- - -- Network Management and Monitoring Software
- Troubleshooting Experience with Windows XP / VISTA / 7 / 8 / 8.1 and 10.
- Troubleshooting Experience with Windows Server 2000 / 2003 / 2008 & 2012.
- Hands on experience of Linux/Unix/Windows Platforms with System Administration, Monitoring Solutions, Virtualization, Storage Management.
- Experience with Active Directory, GPOs, DNS, DHCP and IIS.
- Good idea about e-mail client like MS Outlook configuration & troubleshooting.
- Experience with VOIP system.
- Experience with Virtualization technologies like Citrix, VMware, Hyper-V and Oracle Virtual Box.
- Experience on Cloud services on Azure/ Amazon etc.
- Hands on in Shell, MS Build, and PowerShell scripting language, administration of systems.
- Version Control System integrations like TFS, SVN, VSS Etc.
- Proficient with Microsoft Office Suite.

About interview

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Name of person in charge of hiring:

IT Support Engineer

RGF HR Agent

500 〜 860 ten thousand JPY

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Company overview

RGF HR Agent IT Support Engineer RGF HR Agent IT Support Engineer

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

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