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  3. IT Support and End-point Engineer

IT Support and End-point Engineer

500 〜 800 ten thousand JPY

  • RGF HR Agent
  • Location: Tokyo
  • Japanese level:Business │Required length of experience:Uncategorized
  • Close
Date:2019/09/11~2020/03/09

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support)
Industry IT / Communications / Internet/ Communication Services
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

English (Business)

Japanese (Business)

Foreign language competence -
Working hours Others
Welfares / Leave systems
Assistance in visa application -
Number of foreign employees -

Work details

Company Overview
Leading E-commerce company

Job Description
Corporate IT End-point Engineer

Position Summary:
The Corporate IT Department is looking for a self-motivated individual who possesses excellent communication skills, is process driven, and is willing to learn new technologies to serve as a Desktop and Mobile computing administrator. In this role, Device Administrators will work in a dynamic environment to support Mac OS X, Windows, and Mobile Operating Systems like Android and iOS.

Device Administrators also provide technical support on end user device hardware, and installs, configures and troubleshoots devices including desktops, laptops and tablets. You will be required to administer tools including anti-virus, End-point detection response, Microsoft System Center Configuration Manager, Apple product management tool and more.

High level expertise for Windows, Mac or Android is required

Responsibilities:
• Provides technical services of reported problems with desktop, laptop, tablet and network systems.
• Ensures that desktop support (including OS installation, upgrades, software installation, hardware, and other configuration issues) are properly coordinated, monitored, tracked, and resolved.
• Supports a broad range of devices including: monitors, PCs (Mac and Windows), mobile devices, and tablets.
• Accountable for communicating and working with the customer to resolve key issues.
• Understands his or her own personal role in safeguarding corporate and client assets. Takes appropriate action to prevent and report any compromises of security.
• Follow Company HQ policies, professional standards, and performs work in a manner respectful of others.
• Be mindful of internal process to identify not only external issues but places where team improvements can be made.
• Drive issues to resolution even when resources outside of the team are required. This includes (on occasion) aggressively pursuing a resolution vigorously to get things done. The goal should be to solve the issue’s root cause with more than just a Band-Aid but in a correct manner.
• Be aware of cost and ROI (Return of investment), user satisfaction, and how to empower internal employees as customers.

Requirements
Minimum Qualifications:
• Desktop computer installation and repair, basic computer networking skills, experience with Microsoft Windows and Microsoft Office applications.
• Associate’s Degree or above required or equivalent experience
• Basic knowledge of Windows, Mac OS X, Android, and iOS.
• Japanese is business level

Preferred Qualifications:
• Interpersonal and customer-service skills necessary to effectively interact with internal and external customers.
• Ability to learn and apply new skills and concepts quickly
• Ability to work on multiple projects simultaneously
• Analytical skills necessary to understand IT terminology and concepts; well-versed in at least one area of technology and working to gain knowledge in another.
• Problem solving and project management skills used to handle issues independently to provide contacts with appropriate service.
• Working knowledge of desktop operating systems and office automation applications.
• Ability to pay close attention to detail.
• Experience with Active Directory.
• Experience with OS deployment using Microsoft Deployment Toolkit or SCCM with Windows ADK.
• Experience with desktop administration, such as OS patching and software upgrades.
• Experience with Mac OS X administration.
• Experience with Linux client administration (Debian, Ubuntu, CentOS, etc.).

About interview

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Name of person in charge of hiring:

IT Support and End-point Engineer

RGF HR Agent

500 〜 800 ten thousand JPY

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Company overview

RGF HR Agent IT Support and End-point Engineer RGF HR Agent IT Support and End-point Engineer

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

Company profile

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