Internal Helpdesk Management Staff

Company Overview
Leading e-commerce company known for strong innovation.

Job Description
Internal Helpdesk Management Staff

Responsibilities:
As a member of the in-house Helpdesk group, face-to-face support team, you will provide Helpdesk services to multiple locations and staff from diverse nationalities

You will help improve the service of the Internal Helpdesk while working with the service owners
Through improving the productivity and quality of Helpdesk services we provide, you will contribute to improving the productivity of our group employees and expanding the company's business

Requirements
Minimum Qualifications:
Face-to-face IT support experience
More than 3 years' experience in an IT service desk (HW, SW, Network, etc.)
More than 2 years' service desk operation experience (Center Manager, Supervisor, Team Leader, QA, Knowledge Manager, etc.)


Preferred Qualifications:
Experience in operating the service desk with multiple locations (including overseas)
ITIL Foundation certificate holder
Work experience at the HDI International Certification Acquisition Center
Work experience at HDI rating three-star center
Work Experience at COPC-2000 Certification Center

English Requirement: Business Level
Japanese Requirement: Business Level

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