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  3. IT Helpdesk Associate

IT Helpdesk Associate

400 〜 600 ten thousand JPY

  • RGF HR Agent
  • Location: Tokyo
  • Japanese level:Fluent │Required length of experience:Uncategorized
  • Close
Date:2020/03/03~2020/08/30

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support)
Industry Construction / Real Estate/ Real Estate (Development, Management, Brokerage)
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

Japanese (Fluent)

English (Fluent)

Foreign language competence -
Working hours Others
Welfares / Leave systems
Assistance in visa application -
Number of foreign employees -

Work details

Company Overview
A US based real estate services/service office company. They currently serve 2,000+ startups, growth companies and branches of larger organizations.

They have 5 global city locations worldwide and plan to grow to 50 cities in the next 10 year.

Job Description
The Helpdesk team provides support for company sites by helping open new sites, training local staff, and providing client support for IT services. They are looking for an early-career Helpdesk Associate to provide face-to-face service as well as remote support. Communication skills over phone, video chat, and email are important. If you enjoy problem solving and building relationships with your colleagues by helping them with their technology questions, this company could be a good fit for you!

YOUR DAY-TO-DAY WORK:
• Providing 1st line support for IP networks, WiFi, WAN, LAN, video surveillance and access control systems, and escalating non-routine issues to the next level of support.
• Developing and implementing processes that allow the identification of problems early, which can then be solved in a prompt and efficient manner.
• Responding to support tickets, phone calls, and in-person requests.
• Deploying hardware and software to new staff members.
• Training staff on security policies, as well as on the use of hardware and software.
• Troubleshooting Mac & Windows computers and mobile devices.
• Troubleshooting systems such as enterprise WiFi, networks, security, and video surveillance systems (training will be provided).

Requirements
ABOUT YOU:
• Fluent in Japanese and English.
• Has a solid knowledge of computer operations.
• Employs excellent customer service skills.
• Has experience with both PC and Mac computers.
• Has basic network setup skills (preferred but not required).
• Enjoys the challenge of technical concepts and be able to communicate those concepts at varying levels.
• Is a team player and naturally enjoys helping others, fostering positive working relationships with clients, colleagues, building management, and vendors.
• Is detail-oriented and organized, with solid time management skills and the ability to take ownership of tasks and follow them through to completion.
• Brings a fresh perspective and new ideas.
• Is able to communicate professionally, both verbally and in writing.
• Appreciates what they do not know and knows when it’s necessary to ask more experienced colleagues for help.

EXPECTATIONS:
• Hours: The hours for this job are typically 9-5, however some off-hours and weekend work may be required. Clients expect the best, and sometimes that means responding to urgent requests during non-business hours.
• Training: The new hire will be expected to participate in a 2-3 week training in the US.
• Communication: This role will be collaborating with colleagues in the US and Europe and must be able to speak and write fluently in English.

Additional Job Information
WHAT’S IN IT FOR YOU:
• Ability to work in a world-class, interdisciplinary innovation ecosystem and international community of exceptional entrepreneurs.
• Contributing to the success of a new site in a new city, a new country, a new continent
• Stylishly-designed and sophisticated office space in the center of Tokyo.
• Fully equipped kitchen with fresh fruits, snacks, cold drinks and ice-cream in the office.
• Access to amenities like a nap room, game room, and more.
• This is a great opportunity to learn and develop skills within the innovation community at a growing company while contributing to a new site by helping to hone existing practices and processes and creating new ones.
• Access to Venture Cafe, the largest networking event in the entrepreneurial community.
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community.

About interview

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Name of person in charge of hiring:

IT Helpdesk Associate

RGF HR Agent

400 〜 600 ten thousand JPY

Close

Company overview

RGF HR Agent IT Helpdesk Associate RGF HR Agent IT Helpdesk Associate

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

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