Job summary
| Job category | Sales / Clerical / Planning / Logistics／Clerk / Assistant / Interpreter / Secretary |
|---|---|
| Industry | IT / Communications / Internet／ Software |
| Employment type | Uncategorized |
| Position level | Other |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
English （Business） Japanese （Fluent） Chinese （Native） |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company Overview
(Software Development Company)
Job Description
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices as to continually improve the quality, effectiveness, and efficiency of our processes
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue through increased product adoption and increased usage
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Handle and resolve customer requests and complaints.
• Minimize customer complaint
• Aid in product design and product development.
Requirements
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Fluent Japanese, Business Level English. Business Level Chinese
About interview
Liaison
Office Admin (Ri Connect)
RGF HR Agent
500 〜 800 ten thousand JPY
