Senior Application Engineer

Company Overview
Global FMCG Chain

Job Description
Senior Application Engineer

• Identify the root cause of problems before they have a major impact upon business process and communicating these with relevant stakeholders for resolution.
• Create alerting and monitoring around critical and non critical systems to ensure that the are performant during business trading hours.
• Provide operational stability to the online ordering platform.
• Training and Mentoring colleagues in new processes and coding best practices.
• Engage with the wider Global Cloud operations team to align new processes, document and then present new initiatives to the Japan team.
• Creating and Driving new initiatives to optimise tasks and processes.
• Automation, reduce the reliance on manual intervention for tasks via creation of tools and scripting.
• Reporting on key metrics to management
• Create and maintain good working relationships with business and technical stakeholders.
• Manage business stakeholder expectations through clear and accurate communication.
• Ensure training materials on new and/or existing features are kept up-to-date.
• Cross train peers and provide guides and technical documentation for other support teams.
• Collaborate with Technology team members within your team and across other teams to deliver outstanding results for our business stakeholders.
• Provide guidance within the practice of application development and contribute to the continual improvement of the practice.
• Provide effective monitoring of the Online Ordering and internal applications.
• Be actively involved in developing and optimising processes to create efficiencies in daily BAU activities.
• Document, and track issues and the reasonable steps taken.
• Perform daily application releases to both online and internal systems with clear communication to stakeholders on status of changes.
• Provide After-Hours Support (within a roster).
• Assist with analysis of the current IT environment and recommend opportunities for improvement
• Delivery of stable and performant application and cloud operations
• Ownership of issues and drive to completion
• Open to travel internationally

Requirements
Basics:

• At least 3-5 years’ experience in an Online Systems / Web Application Support role.
• At least 2 years’ Experience within a Global Enterprise Organization
• Relevant industry experience and certifications.
• Public Cloud Certifications (MS Azure, AWS) preferred.
• ITIL Foundations preferred.

Must:

• English
• MS SQL DB Server administration and T-SQL query language
• Powershell
• Public Cloud services (AWS or Azure)
• APM Monitoring, alerting and automation exposure. (Cloudwatch, NewRelic, Dynamics)
• Microsoft IIS Server 7.0 and above
• Microsoft Server Operating System and services
• Microsoft software development technologies - .NET, VB6
• Web & Online store systems
• SDLC practices
• Proven organisational and time management skills, with the ability to manage multiple deadlines
• Ability to work in a fast-paced environment and to tight deadlines.
• Excellent analytical and problem-solving skills - ability to think analytically to identify potential issues and solutions - both short term and long-term options.
• Ability to assess risks and impacts of actions and make rational and considered decisions.
• Ability to independently drive solutions to problems with the engagement of the wider team
• Inquisitive and tenacious – upon discovering a potential problem, won’t stop investigating until they fully understand it.
• Is highly responsive when assigned work and communicates progress proactively
• Strong communication skills – both written and verbal.
• Active listening skills.
• Ability to understand and effectively engage with multiple stakeholders.
• Ability to work collaboratively with the development team.
• High attention to detail and accuracy.
• Genuine desire to provide excellent service and business value.
• Self-motivated
• Flexible and adaptable to change.
• Experience in Enterprise companies.

Additional Job Information
• Diplomatic & tactful.
• Good sense of humour.
• Knowledge of Networking and Communications.
• Knowledge of Point of Sale, Retail Operations.

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