Job summary
Job category | Sales / Clerical / Planning / Logistics/Call Center / Customer Support |
---|---|
Industry | IT / Communications / Internet/ Gaming / Social Networking |
Employment type | Uncategorized |
Position level | Other |
Number of openings | 1 |
Desired entry time | - |
Required language skill |
English (Business) Japanese (Fluent) |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems | |
Assistance in visa application | - |
Number of foreign employees | - |
Work details
Company Overview
Leading IT management company - specialized in entertainment industry
Job Description
• Leader of support services dedicated and reporting under CS Team (e.g. Learning and Development, Resourcing team, Quality Department, etc)
• Acts as a brand champion, ensuring a positive, clear and consistent experience for clients and the company as a whole.
• Manages effective engagement and communication with the project leads, resource personnel and business stakeholders.
• Implement and monitor metrics to evaluate success and ROI of site projects and initiatives.
• Defines the account scope, approach and resources required as well as mobilizing site resources to meet client demands.
• Ensures all regular progress reporting and actions are timely, accurate and transparent.
• Reviews and approves key project documentation deliverables (e.g. Requirements and specification document).
• Responsible for the service quality delivered from the office.
• Oversee the documentation and delivery of training materials for the office.
• Creates solutions and business proposals for potential clients
• Interacts with Project Managers from other company
.
• Works with the Service Line Director to improve the department.
• Possible travels to improve Customer Support best practices on various locations.
• Possible travels to visit clients and welcome them in our office.
Requirements
• Worked for a BPO delivering customer support services
• Have a level of interest for the music, game, or movies
• Japanese N1, English fluent.
• Experience as a Manager or supervisor for more than 2 years
Additional Job Information
Confidential role
Salary - 7mil ~ 12mil
About interview
Liaison
Customer Service Manager
RGF HR Agent
700 〜 1100 ten thousand JPY