Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | IT / Communications / Internet／ Other IT / Communications / Internet |
| Employment type | Uncategorized |
| Position level | Other |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company Overview
An American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions. Is looking for a Customer Service Manager to manage over 50 staff in customer service center in Okinawa, as well as supervising Team Managers and Supervisors.
Specifically, this role requires to control claims from customers numerically and manage staff’s attendance and shifts.
Job Description
* Set goals and develop and implement action plans to achieve a divisional strategy.
* To improve customer service, operational management (creation of shift and training, and formulation of off-phone acquisition plan) is carried out.
* Conduct proper operation of insurance solicitation,compliance, and quality control of operations.
* Formulate and execute business efficiency improvement measures by analyzing the operations of the staff under the umbrella.
* Check the contents of VOC input and perform customer management.
• Report, contact, and consult closely with senior staff.
* Campaign planning and Operation Management.
* Conduct individual interviews for career development and skills development of the affiliated staff.
Requirements
* 3-5 years of Call Center Management Experience
* People Management experience
Additional Job Information
Location: Okinawa
About interview
Liaison
Customer Service Manager
RGF HR Agent
900 〜 1200 ten thousand JPY
