Trust and Safety Operations

Company Overview
企業概要 - The Company:
The company is top leading social media and Entertainment Company with a focus on digital media and digital technology, currently worth more than 100 billion dollars. Extremely successful, they became widely praised for their digital media content on social networks delivering news and entertainment. Their business makes full use of their algorithms technologies capable of detecting buzz and thus creating innovative form of advertisement. With 1.5 billion active users every month, they are becoming a major IT and social media powerhouse.

Job Description
Title: [外資系] Search Operations Specialist – Trust and Safety
Code: KSM-JO-201026-227798
Position for a global company in Tokyo. This is the opportunity to work in a fantastic environment with top of the market working condition.

職務内容 - The Position:
This is an internal consultant role for Search Operation Specialist.
Keeping people safe and creating consistent experiences on our platforms requires both industry-leading policies and processes that allow us to enforce these policies around the world. We optimize all Global Operations processes to benefit the advertisers, partners, and employees who use our platforms.
As a Trust & Safety Operations Specialist, you will be on the front lines, handling sensitive, complex user-facing issues for our Live product. You’ll leverage learnings to build at-scale operations, enhance operational workflow/process, safety-first support solutions. You’ll also help shape team strategy and execute on team objectives using complex project management, cross-functional collaboration, and data-driven decision making.
Daily tasks:
• Keywords data analytics: Weekly and bi-monthly assessment regarding search quality in line with evaluation guidelines and policies.
• Evaluate user search needs over query and tools, sort out grading of requirements
• Adjust types of search bad cases and rate the results’ quality
• Advise on ideal search results and feedback recommendations for policy improvement
• Create evaluation reports in English.

Requirements
必要なスキル・経験 - Required Skills and Experience:
• Solid Native or close to Native level of Japanese
• Business level English (English will be used in a day to day basis)
• Must have a bachelor degree
• Passionate to learn about search engines, familiar with the use of social media networks
• Strong understanding of Japanese culture and familiarity with the Internet usage habits in Japan
• Curious, wish to learn and ability to use Microsoft Office suite

Additional Job Information
求人の特徴- Selling points:
• Attractive Working conditions - 魅力的な労働条件
• Great company culture - 素晴らしい社風
• Strong career opportunities - キャリアアップのチャンス
• International company - 国際的な企業
• International opportunities - 国際的に活躍するチャンス有
• Competitive compensation & benefits - 他社に引けをとらない報酬と福利厚生
• Close to station / Easy access through transportation - 駅近/アクセス便利

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