Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | IT / Communications / Internet／ Gaming / Social Networking |
| Employment type | Uncategorized |
| Position level | Other |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
English （Business） Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company Overview
Global Service Company
Job Description
- Identify training needs through analysis of KPI and meetings with key stakeholders
- Develop instructor-led and e-learning learning experiences, to meet the needs of knowledge in procedures, games and policies
- Conduct classroom and online remote training sessions to prepare staff to perform the functions of the position
-Carry out evaluations in different periods such as during and at the end of training to identify areas of opportunity
-Analyze the results of training evaluations and satisfaction surveys with the aim of making improvements in the program
-Attend the internal and external meetings
-Cooperate with Supercell and propose improvements for the Learning and Development framework
Requirements
-Course content design & development and instructing in an adult learning environment experience
-Experience in design training program from scratch
-Experience delivering remote training
-Proficient in Japanese and English
-Technical skills: e-learning creation, creating PPT slides, Excel
-Strong ability to mentor and coach
-Team building & collaboration skill
-Strong analytical capabilities - to understand performance gaps through data analysis
-interest of games
About interview
Liaison
Customer Service Trainer
RGF HR Agent
600 〜 700 ten thousand JPY
