Operation process enhancement analyst, HRIS Section

Company Overview
Ecommerce business

Job Description
Employee/HR Support

- Manage full cycle employee administration, including, but not limited to, transaction processing and support, HR program and compliance administration and answering employee and manager queries　

- Maintain data quality and integrity through transaction processing, system maintenance and regular audits.

- Manage Human Resources ticketing system (Zendesk/JIRA); supporting process, system and HR related questions and requests, serve as Tier 2 support.

- Ensure attention to all requests within an adequate response time based on established service levels.

- Cross-train with other members of HRIS Operations team to provide backup.

Process Enhancement

- Identify and recommend opportunities for continuous process improvement; create efficiencies through understanding system capabilities and streamlining processes.

- Participate in projects and initiatives to support the HR function.

- Participate in efforts to drive user adoption and user training.

- Participate in system updates and enhancement projects, as assigned.

- Ensure client service and satisfaction in all areas of position.

- Perform other duties as assigned.

Requirements
Mandatory Qualifications:

- +2years experience in HR Operations and / or an HR Shared Services environment

- +1 years of Workday HCM or other modules experience required

- +1 years of other HR Management System (SAP Success Factors, Company etc.) experience required.

- Experience supporting and partnering with dispersed stakeholders and team members

- Clear communication skills, both written and verbal in English and Japanese; ability to communicate complicated details effectively with individuals at all levels within the organization

- Solid Excel skills, proficient in pivot tables, functions like v-lookups and macros.

- Proactive and able to organize and prioritize with limited guidance; work independently or within teams, and meet deadlines

- High attention to detail, ability to recognize and recommend improvement

- Ability to maintain confidentiality, integrity and professionalism

- Customer service mindset with a positive attitude

　

　

Desired Qualifications:

- Recruiting, HR Labor, Payroll, Performance Management, Talent Development, Learning and basic HR Operations Experiences

- Experiences to implement or operate other IT systems

- Agile Project Management Experiences

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