IT Technician

Job Description
-Deploy and support local IT Infrastructure for the site(s) in scope : (W)Lan (Switches, Cabling,…), Servers, Telephony, Printers & Clients in line with Group IT standards
-Participate in Corporate IT projects which impact the supervised site(s)
-Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines
-Manage the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement/efficiency projects
-Manage local vendor relations for locally provided services
-Ensures a professional follow up of all end-user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)
-Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies)
-Deliver agreed projects according to business expectations respecting BC templates, on-time, within budget and without business disruptions. Contribute at your level (as Junior), in line with level expectations. Includes contribution to "IM/IT Quality Excellence" improvement initiatives (restore power user network, restore project management methodology, etc....), which is pre-requisite to exceed expectations.
-Remedy Force Tickets: Meet SLO targets for day-to-day IM-IT services to the BC business. Work on RCA (Root Cause Analysis) of recurring incidents or information requests to avoid them for the future. For High-Medium-Low requests: Incidents, Information requests and service requests (4 hrs, 7d, 30d) ; onboarding/off boarding (21d); new hardware request (21d); password reset (4 hrs); complaints (24hrs)

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