仕事概要
| 職種 | 営業、事務、企画、物流系／事務、アシスタント、通訳、秘書 |
|---|---|
| 業種 | 消費財／ アパレル、服飾、アクセサリー |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
英語 （流暢に話せるレベル） 日本語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
The top global luxury fashion group in the world is looking for an After Sales Support Specialist to deliver the highest level of customer service in After sales in order to guarantee an outstanding customer experience.
Job Description
You will be part of the After Sales Operations and deal with Japan DOS stores, Wholesalers and with the referents from the various regions, in a multi-lingual / multi-category / multi-brand team.
Complete customer request analysis and ensure a complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, the following activities:
- Open ticket
- Receive / check tickets from Front End
- Evaluate ticket & technical issue
- Estimate the potential cost and time of repair
- Reroute ticket & damaged products
- Manage spare parts order and planning
-Solve and close the ticket
- Deal with local stores and headquarter based in Europe
-Ensure continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
-Produce and analyze reports on After Sales activities and KPI's for continuous improvement
Requirements
- Bachelor’s Degree
- 2-3 years experience in After Sales Services/customer service
- Strong customer orientation and interest in After Sales Service in general
- Fluent written and verbal English and Japanese
- Good knowledge of MS Office
- Excellent communication skills including outstanding persuasion and presentation skills
- Strong attention to detail and accuracy
Additional Job Information
Location: Ebisu
Hours: 9:30 pm - 6:00 pm
面接について
連絡先
After Sales Support
RGFタレントソリューションズ株式会社
500 〜 650 万円
