仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 消費財／ アパレル、服飾、アクセサリー |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
日本語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
Company Overview:
The worlds leading American sports/ lifestyle brand.
Job Description
- Act as a liaison between business unit / brand and the consumer services team, seeking out relevant information to bring back to the team.
- Proactively provide relevant information to teammates to enhance customer service.
- Be responsible for monitoring workload volumes and working with teammates and management to ensure timely resolution.
- Continually seek business process improvements through the use of technology, new procedures and criteria review to communicate, recommend, and implement solutions.
Requirements
- 3+ years of experience in Customer Service, Retail and / or Sales.
- Able to handle consumer escalations as well as being able to distinguish urgency and importance of the situation.
- Experience providing Customer Service via multiple methods (phone, e-mail, live chat, face-to-face, postal mail, etc.) desired.
- Comfortable to swiftly adopt new situation or environments and work within / outside as a team player to solve issues
- Fluency in Japanese & Business level English (TOEIC minimum 750+) preferred.
Additional Job Information
Location: Roppongi
Hours: 9:00am ~ 5:30pm
面接について
連絡先
Customer Support Executive
RGFタレントソリューションズ株式会社
350 〜 440 万円
