仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 医療／ その他医療 |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
英語 （ネイティブレベル） 日本語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
Global pharma company
Job Description
- Act as an in-house ambassador to promote customer experience and evolve the organization towards a customer oriented mindset through trainings and execution of Cx programs
- Partner with key stakeholders to design, pilot and fully execute a comprehensive customer experience roadmap/program for the organization
- Monitor and analyze surveys and support various functions in their proper use of the results
- Develop toolkits for Cx and train key stakeholders in using these toolkits to improve customer experience
- Collaborate and partner with external parties that support the achievement of the mission
- Recruit, train and cultivate a core Cx team within the new organization
Requirements
- Change management experience
- Complex / cross functional program management skills
- Learning agility and growth mindset
- Team player and ability to work in matrix org
- Influence without authority
- Proficient in Japanese and English
- Results-oriented, accountability and self-organized
面接について
連絡先
Customer Service Lead
RGFタレントソリューションズ株式会社
500 〜 800 万円
