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求人掲載はこちら

  1. 日本語を使って働きたい人のための求人サイト
  2. 東京 で仕事を探す
  3. Customer Service Representative

Customer Service Representative

応相談/非公開

  • CLPS Technology Japan
  • 勤務地: 東京
  • 日本語レベル:流暢に話せるレベル │実務経験:1年以下

グローバル会社、アメリカ上場、国際的な企業文化

  • 契約社員
  • 1年以下
掲載期間:2020/09/11~2021/03/10

仕事概要

職種 営業、事務、企画、物流系/コールセンター、カスタマーサポート
業種 IT、通信、インターネット/ インターネットサービス
雇用形態 契約社員
ポジションレベル リーダー/係長レベル
募集人数 3名
希望入社時期 1/10/2020
必須語学力

日本語 (流暢に話せるレベル)

活かせる語学 英語、
勤務時間 フルタイム
ビザ取得支援 -
外国人従業員 -

仕事詳細

Responsible to handle escalated customer queries / issues through Voice and or Non-Voice (International/ Domestic) transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

• Japanese native speakers
• Understanding of Japanese honorific speech and customer support culture
• Ability to explain complex information clearly in Japanese
• Exceptional customer support skills
• With phone and email experience (email experience preferred)
• Fast and accurate typing
• Self-motivated
• Excellent interpersonal skills
• Basic computer knowledge
• Aptitude for learning, understanding and conveying services to members
• At least 6 months of professional customer support experience

• Effectively communicate with customers to understand their needs and demands in the Japanese language
• Answer customer support tickets and calls in a professional manner
• Research required information using available resources
• Accurately manage and resolve customer issues
• Route calls to appropriate resource
• Case/Ticket documentation
• Adhere to standard operating procedures required by the process and organization
• Awareness of relevant service levels

• Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course
• Willing to work night or morning shifts and during weekends and holidays

面接について

連絡先

日本東京東京都千代田区神田淡路町1-9-5 地図



担当者名:Mike qi

Customer Service Representative

CLPS Technology Japan

応相談/非公開

会社概要

CLPS Technology JapanCustomer Service Representative CLPS Technology JapanCustomer Service Representative

CLPS Technology Japan

IT、通信、インターネット /総合、ITサービス

CLPS is a NASDAQ-listed (Nasdaq: CLPS) and global information technology, consulting and solutions service provider focused on delivering services to global institutions in banking, insurance and the financial sectors, both in China and globally.
For more than ten years as an IT, business know-how and talent solutions provider for such clients, CLPS has expanded its service network to clients in the global financial industry, including large financial institutions from the US, Europe, Australia and Hong Kong and their PRC-based IT centers.

CLPS has created and developed a particular market niche by providing turn-key financial solutions as well as supplying its clients’ needs for talent creation and development.

We maintain 18 delivery and R&D centers, of which ten are located in mainland China and eight globally, to serve different customers in various geographic locations. By combining onsite and onshore support and consulting with scalable and high-efficiency offsite and offshore services and processing, we are able to meet client demands in a cost-effective manner while retaining significant operational flexibility.

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