仕事概要
| 職種 | ITエンジニア（SE、Web、ゲーム）／SE（運用、品質管理、サポート） |
|---|---|
| 業種 | 金融／ 銀行 |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
日本語 （流暢に話せるレベル） 英語 （ビジネスレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
IT Services Company (On-site Global Financial Institution)
Job Description
PRINCIPAL DUTIES AND RESPONSIBILITES:
- Provide on-site technical support for desktop PCs – both software and hardware
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Proactively inform management of trends, significant problems and expected delays.
- Provide other IT-related support as required by the business
- Test applications as required by the business before rollouts
- Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
- Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
- Solid understanding of Intel based PC hardware/peripherals
- Strong verbal, written, listening communication experience
SKILLS:
- Ability to make sound decisions following approved procedures in a fast paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision
LANGUAGE:
English: Fluent Japanese: Daily Conversation
Working Shift Hours: 7:00 – 16:00, 8:30 – 17:30, 9:00 - 18:00, 10:00 – 19:00
面接について
連絡先
Customer Support
RGFタレントソリューションズ株式会社
350 〜 500 万円
