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  3. Application Support Engineer

Application Support Engineer

500 〜 700 ten thousand JPY

  • RGF HR Agent
  • Location: Tokyo
  • Japanese level:Fluent │Required length of experience:Uncategorized
  • Close
Date:2019/03/26~2019/11/07

Job summary

Industry Consumer Goods/ Apparel / Accessories
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

Japanese (Fluent)

English (Conversation)

Foreign language competence -
Working hours Others
Welfares / Leave systems
Assistance in visa application -
Number of foreign employees -

Work details

Company Overview
European fashion brand operating and shipping to 100 countries globally.

Job Description
· Application Support Engineer will report to the Service Delivery Manager in the IT Solutions team
· Cover level 1 and level 2 troubleshooting, application development, application support and database administration.
· Support large integration projects during the transition away from existing legacy systems.
· Ensure business continuity and support the subject matter expert on the “as-is”, transition and target technical landscape.
· Delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.
· Function within a design, build and operational team who work within enterprise scale data integrations (including Internet of Things & Open Data), operational reporting and MI/BI solutions (including Data Lake/Data Warehouse design and provisioning) across a mixed landscape.

Key responsibilities
· Map and document business processes, functional and non-functional requirements for software changes, and act as the liaison between business and solution development teams
· Support of ongoing management of data Integration from various systems such as INFOR M3, RetailPro, Microsoft o365, Unified Communications and Databases.
· Providing help desk technical and functional support for business applications encompassing RetailPro and Mobile sales platforms.
· Log, process and resolve issues through the helpdesk and issue tracking systems, working with other internal team members or third-party support to resolve problems in a timely fashion.
· Participating in entire full cycle of implementation and ongoing improvements, including quality assurance and testing of any new, or upgrade to business applications.
· Work in configuration, managing and maintaining solutions for the business.
· Work with 3rd party vendors, software developers, other business analysts, project managers, IT, and business users to elicit and document requirements, analyse and guide solutions to ensure they meet the business' needs.
· Prepare functional specifications for customization's during implementations and ongoing continual improvement.
· Gathering business requirements, creating drafts for system design, development and specifications for customization required by the business
· Maintain, configure, and support EDI interfaces between business applications
· Monitoring application performance and highlighting areas of concern, implementing improvements and producing relevant reports when required.
· Participating in solution definition on bigger applications projects.
· Ensure availability, quality, consistency, and accuracy of solutions through auditing and review of business applications.
· Prepare user manuals and training plans for business applications when required.
· Provide pre go live and post go live store support.
· Travel to other branch sites to provide support or training as required.

Requirements
· A driven customer focused approach
· Strong technical depth and business process of fashion or retail B2B/B2C channels
· Passion for technology and application solutions.
· Knowledge of Fashion B2B/B2C business from the showroom to the shop floor
· 2+ years working in a Retail environment (preferably luxury) with excellent knowledge of all business processes in a B2B or B2C context.
· Strong preference for candidates with strong development background
· Willingness to learn data management, data warehousing and integration solutions
· Ability to travel to other sites in Japan. Overseas travel may also be required

About interview

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Name of person in charge of hiring:

Application Support Engineer

RGF HR Agent

500 〜 700 ten thousand JPY

Close

Company overview

RGF HR Agent Application Support Engineer RGF HR Agent Application Support Engineer

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

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