Contract Desktop Support || デスクトップサポート

Excellent contract opportunity at a global tech company in central Tokyo

Your Commitments:
• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Setup Configure and maintain VoIP systems for all APAC users
• Work with vendor support contacts to resolve technical problems with desktop computers, peripheral equipment and software.
• Work with ES Systems and Network team to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, print servers, application servers, and administrative systems.
• Train end-user community on appropriate use of approved  hardware, software and peripheral equipment as required by Standard Operating Procedures.
• Recommend and/or perform upgrades on desktop/laptop systems to ensure uptime.
• Ensure all approved desktops, laptops and peripheral hardware is accurately inventoried and perform maintenance/spot checks with user community validating equipment is correctly assigned.
• On a daily basis, maintain asset management systems tracking all hardware and software items utilized by end-user community by fully understanding the • Enterprise Support asset management lifecycle and following established asset management procedures.
• Work with Finance and internal ES staff facilitating approved purchases of hardware, software and other technologies within the guidelines of Standard Operation Procedures.
• Coordinate with Enterprise Support engineers, collect/validate functional requirements of technical solution/s to determine whether researched solution is viable for
• Actively maintain and replenish commonly-used computer supplies necessary for day-to-day Enterprise Support operations.
• Will be responsible for the procure and tracking of all technology assets (Hardware, Software, Mobile devices)
• Manage Vendor contracts in the APAC region
• Work with Issue Tracking System to review, acknowledge, remedy and resolve all assigned end-user tickets in timely manner.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure that all  computers globally interconnect seamlessly with systems including file servers, email servers, application servers and administrative systems.
• Maintain and provide telephone system support and assistance.
• Perform other job-related duties as assigned or directed.
• Respond and contribute to Business Continuity and Disaster Recovery circumstances relating to planned and unplanned events.
• Actively participate in scheduled off-hour operations, weekend work and on-call rotation shifts.
• Travel domestically or internationally to support global Datacenters, offices and events.

Your Competencies:
• Demonstrated proficiency supporting Windows 7 and Windows 10 desktop/laptop PCs.
• Experience supporting Mac OSX desktop/laptop systems.
• Demonstrate technical proficiency working with Cisco VoIP and Call Manager administration
• Demonstrate an understanding of basic Networking concepts including TCP/IP.
• Familiarity with common workplace productivity computing applications, e.g. Microsoft products suites, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures.
• Experience installing software, patches, updates on Desktops, Laptops, Peripheral equipment and Servers.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Analytical problem solving and troubleshooting skills; ability to learn new software applications quickly.
• Experience troubleshooting basic network, software, printing problems.
• Daily commitment to high-quality results, Strong work ethic and Customer Service Excellence. 
• Ability to work both independently and as a team member.
• Excellent verbal and written communication skills, including via telephone.
• Ability to lift and handle packages/hardware with the approximate weight of 50 pounds or more.
• Ability to travel domestically and possibly internationally to support offices and events.
• Must have fluent to native level Japanese (read/write/speak) and business level English. Other language such as Korean and Chinese are always welcome. 

Your Education & Experience:
• Bachelor's degree required; degree in computer science or related field preferred.
• Requires a minimum of 8 years of hands–on desktop support for Windows and Macintosh related experience.
• ACMT certification required or equivalent knowledge and experience.

Our Culture: Who we are
We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.
Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity, Inclusiveness, and Caring. 
Our Leadership Drivers: 
• THINK: Inspires purpose, articulates strategy, and simplifies complexity
• TEAM: Communicates effectively, builds relationships and collaborates with others
• DO: Plans ahead, scales for growth, ensures accountability
• LEARN: Self-aware, values difference, strives to learn
• TEACH: Inspires work, coaches others, builds teams

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