Tóm tắt công việc
Nghề | Kỹ sư IT (SE, Web, Game)/SE (ứng dụng, quản lý chất lượng, hỗ trợ) |
---|---|
Ngành | IT, Truyền thông, Internet/ Dịch vụ truyền thông |
Hình thái tuyển dụng | Chưa phân loại |
Chức vụ | Cấp giám đốc trụ sở/điều hành kinh doanh |
Số lượng tuyển dụng | 1 người |
Ngày muốn vào làm | - |
Kỹ năng ngôn ngữ cần thiết | |
Ngôn ngữ có thể sử dụng | - |
Thời gian làm việc | Khác |
Ngày nghỉ / Phúc lợi y tế | |
Hỗ trợ xin visa | - |
Nhân viên người nước ngoài | - |
Chi tiết công việc
The Role and Accountabilities:
Support customers by phone and e-mail in Asia Service Desk, which provides single point of contact for all services provided by 24/7.
Responsibilities:
Work in 24x7 shift as single point of contact for customers
Understand services and follow operational process
Respond to inquiries, requests, and investigation requests to customers (phone/e-mail)
Proactive notify events/alarms/incidents to customers according to notification policy
Create ticket and track all communication between customer and until resolution
Escalation and coordination with relevant departments and/or partners to resolve customer inquiries and requests
Internal escalation for customer complaints/major incidents in timely manner based on escalation criteria
Collect feedbacks from customer to improve customer satisfaction
What you will need to succeed:
Experience in handling customer call/e-mails for complaints and inquiries
Experience in Telecom industry (Experience in customer service is desirable)
Good interpersonal skill
Ability to multi-task
Fluent in Japanese and English for speaking, listening, writing, and reading
Microsoft Office (Excel / Word /Powerpoint)
Basic knowledge of Telecommunication network and IT services
Able to work on 24/7 shift pattern (Including night shift)
See through customers` eyes (Customer-oriented mindset)
Strong communication skill
Strong negotiation skill
Teamwork
Cooperative
Logical Thinking and behaviour
Cautious and careful
Về cuộc phỏng vấn
Địa chỉ liên lạc
Customer Service Executive - Service Desk || カスタマーサービスエグゼクティブ
RGF HR Agent
50 〜 50 ten thousand JPY