Tóm tắt công việc
Nghề | Kỹ sư IT (SE, Web, Game)/SE (Phát triển hệ thống) |
---|---|
Ngành | Ngành công nghiệp phân phối, vận chuyển/ Phân phối, Vận chuyển, Nhà kho |
Hình thái tuyển dụng | Chưa phân loại |
Chức vụ | Khác |
Số lượng tuyển dụng | 1 người |
Ngày muốn vào làm | - |
Kỹ năng ngôn ngữ cần thiết |
Tiếng Anh (Giao tiếp kinh doanh) |
Ngôn ngữ có thể sử dụng | - |
Thời gian làm việc | Khác |
Ngày nghỉ / Phúc lợi y tế | |
Hỗ trợ xin visa | - |
Nhân viên người nước ngoài | - |
Chi tiết công việc
Company Overview
グローバルIT商社 Global IT Vendor
Job Description
保険販売アプリのエンジニアリングサポート業務を行います。
Position Title: Application Support Engineer
Project Role: Support of Insurance Sales Application
主な業務内容:
国内大手保険会社クライアントのレベル2チームの業務サポート
レベル1ヘルプデスクチームや外部アプリチームとのメールのやり取り
問題点を分析し、欠点や機能強化をカテゴリー化
Service Nowツールに記録し、解決法を他チームに伝達する
海外の開発チーム、テストチーム、インフラサポートチーム、プロダクトチームとのやりとり
チェックリストやプロセスの記録
開発サポート会議に出席し、ユーザークエリ状況を更新する
Key Responsibilities:
Be part of the Level 2 team of the client (large multinational Insurance company based in Japan)
Receive emails from Level 1 Help Desk Teams / or external application teams
Analyze the issue in detail and categorize the defects / enhancements
Based on the analysis, assign the issue to appropriate teams for resolution
Input details of queries / defects / enhancements into Service Now Tool.
Support and follow up user queries to logical closure.
Coordinate with different teams - Development team, Testing team, Infrastructure support team, Product Team based in HK
Document process and checklists
Attend Production support meetings and provide status update on user queries
Requirements
日本就労ビザ必要
技術:
Javaプログラミング、RDBMS経験
言語:
日本語(業務75%):流暢、英語(業務25%):ビジネスレベル
望ましい:
日本の保険会社での勤務経験、サポートとして国際的チームとのやり取りの経験、コミュニケーション力
労働経験6年以上
Japan Work Visa required.
Technology Skill set required:
Basic programming (Java) and RDBMS experience
Language Requirement:
Bilingual - native Japanese or N2 level Japanese and Business level English. Work requires ~75% Japanese communication and ~25% English communication.
Others:
Experience with working in Financial / Life Insurance companies in Japan, Experience in working with Global teams in a Support position, Good communication skills will be a plus
Experience Level: 6yrs +
Về cuộc phỏng vấn
Địa chỉ liên lạc
JAVA Application Support
RGF HR Agent
500 〜 700 ten thousand JPY