Tóm tắt công việc
Nghề | Kỹ sư IT (SE, Web, Game)/SE (ứng dụng, quản lý chất lượng, hỗ trợ) |
---|---|
Ngành | IT, Truyền thông, Internet/ Dịch vụ truyền thông |
Hình thái tuyển dụng | Chưa phân loại |
Chức vụ | Khác |
Số lượng tuyển dụng | 1 người |
Ngày muốn vào làm | - |
Kỹ năng ngôn ngữ cần thiết |
Tiếng Nhật (Thành thạo) Tiếng Anh (Giao tiếp thông thường) |
Ngôn ngữ có thể sử dụng | - |
Thời gian làm việc | Khác |
Ngày nghỉ / Phúc lợi y tế | |
Hỗ trợ xin visa | - |
Nhân viên người nước ngoài | - |
Chi tiết công việc
Company Overview
Our client is a global leader in back up and data protection solutions to mid- and enterprise-level organizations Their solutions help companies protect, access and use all of their data, anywhere and anytime.
Job Description
Job Description
• As a customer support engineer, assist customers to provide solutions to problems with company software.
• As necessary investigate issues using the remote environment with customers, gather information necessary for debugging
• Investigate problem isolation, and escalate to senior engineers and other departments.
• Regularly communicating with internal and customer contacts to resolve issues.
Requirements
Requirements
• 3 years of experience as a technical support engineer
• Must have commercial software support experience.
• Expert level knowledge of Windows OS and its components including clustering
• Advanced management and problem solving in Linux or UNIX server environment
• Advanced management and problem solving using databases such as Oracle, SQL and DB2
• Understanding of virtualization environments such as VMware, Hyper-V and OpenStack
• Good understanding of networking to perform troubleshooting of connectivity and performance issues
• Understand issue isolation techniques to troubleshoot problems triggered by the hardware or operating system
• Highly self-driven and motivated to learn new technologies
• Native level Japanese. Written English communication skills
Preferred
• Work experiences of e-mails and groupware products
• Work experience on backup or archive products such as Symantec / Veritas, Dell EMC, IBM TSM
• Knowledge and experience with SAN and NAS technologies
• Working experience with cloud technologies such as AWS, Azure, O365, and Oracle Cloud
Về cuộc phỏng vấn
Địa chỉ liên lạc
Customer Support Engineer
RGF HR Agent
900 〜 1200 ten thousand JPY