IT Helpdesk

Company Overview
Global Renewable ＆ Environment Company heavily expanding in both Japan and Asia.
They are looking for someone with Fluent level Japanese and Business level English.

Job Description
Responsibilities:

IT Support
• Work closely with business users/stakeholders and overseas IT team to provide IT support.
• Receive, review, triage, and assign all support tickets from our employees.
• Act as a single point of contact between the users and infrastructure/application team.
• In charge of installing and configuring computer hardware, software, systems, networks, printers, and scanners and help train employees on its use.
• Manage full cycle of end user account management including creation, administration, deletion and periodic review

User Engagement ＆ Continuous improvement
• Always look out for ways IT can improve how the business/organization functions.
• Keep employees informed of their inquiry, ensuring they are kept in the loop of status
• Coordinate change management process and meet services desk SLA's for end－user support'
• Coordinate with other regional colleagues to bring new ideas/improvements in efficiency and find ways to standardize services and provide better user experience.
• Act as technology evangelist and ensure the user adoption of new ＆ modern technologies/Initiatives.

Systems Support
• Handle new laptop deployments, refresh existing devices
• Setup of new and existing desks; including hardware and wiring installation
• Assist with all company AV preparation and presentations for meetings and events
• Provide basic administration for Azure, Office 365, Windows Server operating systems roles/features including, but not limited to Active Directory, Group Policy, DNS, DHCP etc
• Manage fault rectification process, and troubleshoot hardware and software technical problems using a range of diagnostic utility tools
• Work closely with product vendor to ensure customer infrastructure is in good condition Network
• Perform basic Network management tasks such as creating firewall rules, extracting network related logs etc.

IT Security
• To ensure that IT security best practices are followed on end user devices. E.g.: patching, access control, virus scanning, encryption etc.
• Conduct security checks/reviews as required by management.
• Keep security as

Documentation ＆ SOP
• Document all IT helpdesk processes and procedures.

Inventory ＆ License Management
• Maintain good record of Licenses, IT assets and IT peripherals

Procurement
• Handle procurement of End user equipment ＆ licenses.

Reporting
• Attend periodic global IT meeting ＆ update the management on ongoing activities.
• Generate periodic license utilization reports.
• Conduct periodic access control reviews.

Others
• Perform other duties as assigned by management.
• Develop junior staff members by providing training and hands on workshops.

Duties
Work closely with business stake holders and oversea IT team to provide IT services
Lead Japan IT Helpdesk team
Work closely as a member of global IT team to provide user support as well as drive projects
Provide assistance to IT Infrastructure team to design, deploy, monitor, troubleshoot and improve IT Infrastructure （PC,

Server, Network, Voice and Video Communication）
IT asset management procurement
Reporting
Maintain Technical Documentation and Standard Operation Procedure
At least 5 years of hands on IT Support experience

Requirements
Technical Skills:
End User Computing
　　o Windows 10
　　o Office Applications
　　o SharePoint Online
　　o Collaboration Tools such as Skype for Business and teams
　　o Endpoint security
Server
　　o Windows Server 2012, 2016
　　o Active Directory and Group Policy
　　o File Server
　　o SQL Server
　　o Backup
Office LAN, WIFI, VPN
　　o Must be able to perform basic troubleshooting
　　o PC to LAN and Wireless network
　　o VPN （Site－to－Site, client access）
　　o Firewall
Voice and Video Communication
　　o PBX/VoIP
　　o Skype for Business, Teams
　　o Video Conference （Polycom）
Configuration and Troubleshooting of various network services
　　o DNS
　　o DHCP
ITIL fundamental knowledge

Strong analytical troubleshooting skill


Desirable Technical Skills
IT Security
　　o Network Border Security
　　o Vulnerability Assessment
　　o Penetration Test
Monitoring
Infrastructure availability and resources
Application response time
Virtualization and Cloud Computing
　　o Virtualization technologies such as
　　　　VMware vSphere
　　　　Microsoft Hyper－V
　　o Cloud Services such as
　　　Microsoft Azure
　　　Amazon Web Service
　　　Google Cloud
　　o Networking
　　o Load Balancing
　　o Internet Domain, DNS, SSL Certificate Management

Additional Job Information
Working hours 9:00-18:00

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