Tóm tắt công việc
| Nghề | Ngành kinh doanh, công việc văn phòng, kế hoạch, phân phối／Trung tâm chăm sóc khách hàng, Hỗ trợ khách hàng |
|---|---|
| Ngành | Ngành khác／ Ngành khác |
| Hình thái tuyển dụng | Nhân viên chính thức |
| Chức vụ | Tùy vào năng lực, kinh nghiệm |
| Số lượng tuyển dụng | 3 người |
| Ngày muốn vào làm | As soon as possible or 1 month's notice |
| Kỹ năng ngôn ngữ cần thiết |
Tiếng Nhật （Thành thạo） Tiếng Anh （Giao tiếp kinh doanh） |
| Ngôn ngữ có thể sử dụng | |
| Thời gian làm việc | Toàn thời gian |
| Ngày nghỉ / Phúc lợi y tế | Medical insurance Paid Holidays Sick Leave |
| Hỗ trợ xin visa | - |
| Nhân viên người nước ngoài | - |
Chi tiết công việc
Responsibilities:
- Handle all reservations for corporate and personal clients including online travel agents, internal and ad-hocs hotline bookings for hotels.
- Liaise with bookers and hotels/sales to ensure smooth pre arrival experience.
- Ensure proper handling and closure of hotel reservations. Input and update all reservations, record all special requests or changes made to the reservations and arrange for arrival and departure transfers.
- Ensure the timeliness of replies and accuracy of reservations entry at all times through answer calls, reply emails and faxes. Send extension check emails to corporate clients and ensure they reply within the dateline.
- Prepare confirmation letters and send to guests. Keep proper filing and recording of all correspondences
- To adhere to and support hotel related policies and procedures.
- Work with the Revenue and Reservations Manager to analyse and implement strategies for existing Online Travel Agencies (OTA) and establish new partners.
- Work with the Revenue and Reservations Manager to implement channel manager strategies.
- To assist and carry out other duties assigned by the management whenever required.
Requirements:
- Minimum Diploma or Professional Qualification in Hospitality Management or equivalent.
- Minimum work experience of 2 years’ experience in Reservation department in Hospitality sector.
- Professional business proficient in English and Japanese; verbal and written.
- Possess strong analytical and negotiation skills.
- Proficient in Microsoft Office applications and other applicable computer systems and software.
- Ability to work under pressure and tight timelines.
- Possess customer centric attitude.
- Ability to multi-task and comfortable with applications and technology.
- High collaboration and adaptable to changes in a dynamic environment.
Về cuộc phỏng vấn
Virtual interview or Face to Face interview, may require several rounds of interview
Địa chỉ liên lạc
Nhật BảnKhác6-90-1, Onoecho, Naka-Ku, Yokohama, Japan 231-0015 Bản đồ
Tên người phụ trách tuyển dụng：Liong Shanne
[Hiring for Reservations Executive] New Opening Hotel in Yokohama
Sakuragicho Hospitality KK.
Lương thỏa thuận/ Không công khai
![Sakuragicho Hospitality KK.[Hiring for Reservations Executive] New Opening Hotel in Yokohama](https://japanease-jobs-production.s3.ap-southeast-1.amazonaws.com/uploads/company_entity/default_company_image/851/FEHVY%20Logo.png)
