Tóm tắt công việc
| Nghề | Kỹ sư IT (SE, Web, Game)／SE (ứng dụng, quản lý chất lượng, hỗ trợ) |
|---|---|
| Ngành | Nhân lực, Giáo dục, Tư vấn, Dịch vụ chuyên môn／ Công ty outsourcing, Công ty BPO |
| Hình thái tuyển dụng | Chưa phân loại |
| Chức vụ | Khác |
| Số lượng tuyển dụng | 1 người |
| Ngày muốn vào làm | - |
| Kỹ năng ngôn ngữ cần thiết |
Tiếng Nhật （Thành thạo） Tiếng Anh （Giao tiếp kinh doanh） |
| Ngôn ngữ có thể sử dụng | - |
| Thời gian làm việc | Khác |
| Ngày nghỉ / Phúc lợi y tế | |
| Hỗ trợ xin visa | - |
| Nhân viên người nước ngoài | - |
Chi tiết công việc
Company Overview
1945年に、フランスで会計事務所を設立して以来、世界90以上の国と地域、306オフィスに約42,000人のプロフェッショナルを擁し、会計 監査、税務及びアドバイザリー業務、および会計業務を専門とする国際的に統合された会計事務所です。
日本に進出して約30年が経ち、現在では170名を超える国際色豊かなプロフェッショナルが外資系企業へのサポートや、クロスボーダー案件における日系企業への支援などを 積極的に行っております。
Job Description
• Provide first level of helpdesk support (for desktops, laptops, printers, business applications, etc.)
• Escalate issues to the local IT Manager and / or the Regional IT team
• Follow up with IT teams and end users to ensure proper closure of all IT incidents (including documentation / reporting in the helpdesk ticketing system)
• Work closely and build strong relationship with business teams and understand their IT requirements
• Install and configure computers and other IT equipment for new joiners
• Manage inventory of IT hardware and accessories (purchase, record keeping, disposal, etc.) in line with corporate and regional guidelines
• Perform any other IT related tasks and duties as assigned by supervisors
•L1レベルのヘルプデスクサポート（デスクトップ、ラップトップ、プリンター、ビジネスアプリケーションなど）
•ローカルのITマネージャーおよび/ITチームにエスカレーション
•ITチームとエンドユーザーをフォローアップし、すべてのITインシデントを適切に解決に導く
（ヘルプデスクチケットシステムでのドキュメント/レポートを含む）
•新しいメンバーへにコンピューターやその他のIT機器を設定し提供
•企業および地域のガイドラインに沿って、ITハードウェアおよびアクセサリ（購入、記録保持、廃棄など）の在庫を管理
•スーパーバイザーによって割り当てられたその他のIT関連のタスクと職務を実行
Requirements
【必須要件】
・大学卒業（Bachelor's degree）
・3年以上のITサポートの経験
• Experience in first level hardware and software troubleshooting
• Understanding of the Windows desktop support technology areas
• Knowledge of Microsoft Office applications and other common desktop applications
• Japanese Native or equivalent
【歓迎要件】
• Technical skills/background in system (Microsoft Active Directory, Microsoft Office O365, etc.) and in networks
• Experience in IT support call centers or onsite helpdesk teams
• Self Task management skill and work standalone skill
【パーソナルスキル】
• Organized, self-disciplined and able to prioritize and multi-task
• Good problem-solving and communication skills
• Able to adapt to a multicultural workplace and to build strong relationship with end-users
• Japanese: native or advanced
• English: good written communication skills
Additional Job Information
週休2日制(土・日)、祝日、法定有給休暇、年末年始休暇、試験休暇、育児・介護休暇
Về cuộc phỏng vấn
Địa chỉ liên lạc
ITスペシャリスト（L1サポート）
RGF HR Agent
360 〜 480 ten thousand JPY
