Tóm tắt công việc
| Nghề | Ngành kinh doanh, công việc văn phòng, kế hoạch, phân phối／Trung tâm chăm sóc khách hàng, Hỗ trợ khách hàng |
|---|---|
| Ngành | IT, Truyền thông, Internet／ Dịch vụ Internet |
| Hình thái tuyển dụng | Nhân viên hợp đồng |
| Chức vụ | Cấp tổ trưởng/quản lý/nhóm trưởng |
| Số lượng tuyển dụng | 3 người |
| Ngày muốn vào làm | 1/10/2020 |
| Kỹ năng ngôn ngữ cần thiết |
Tiếng Nhật （Thành thạo） |
| Ngôn ngữ có thể sử dụng | Tiếng Anh、 |
| Thời gian làm việc | Toàn thời gian |
| Hỗ trợ xin visa | - |
| Nhân viên người nước ngoài | - |
Chi tiết công việc
Responsible to handle escalated customer queries / issues through Voice and or Non-Voice (International/ Domestic) transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.
• Japanese native speakers
• Understanding of Japanese honorific speech and customer support culture
• Ability to explain complex information clearly in Japanese
• Exceptional customer support skills
• With phone and email experience (email experience preferred)
• Fast and accurate typing
• Self-motivated
• Excellent interpersonal skills
• Basic computer knowledge
• Aptitude for learning, understanding and conveying services to members
• At least 6 months of professional customer support experience
• Effectively communicate with customers to understand their needs and demands in the Japanese language
• Answer customer support tickets and calls in a professional manner
• Research required information using available resources
• Accurately manage and resolve customer issues
• Route calls to appropriate resource
• Case/Ticket documentation
• Adhere to standard operating procedures required by the process and organization
• Awareness of relevant service levels
• Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course
• Willing to work night or morning shifts and during weekends and holidays
Về cuộc phỏng vấn
Địa chỉ liên lạc
Customer Service Representative
CLPS Technology Japan 株式会社
Lương thỏa thuận/ Không công khai
